Privacy Policy

Last updated: January 30, 2025

**Ray’s Custom Computers** (“we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, contact us, or use our services.

Information We Collect

• **Personal Information**: name, email address, phone number, and billing/shipping details.
• **Technical Information**: IP address, browser type, operating system, device identifiers, and cookies.
• **Service Information**: repair history, service requests/diagnostics, and purchase details.

How We Use Your Information

• Provide, manage, and improve services and customer support.
• Communicate about orders, repairs, and inquiries.
• Send updates, service notifications, and (with consent) promotions.
• Comply with legal obligations and prevent fraud.

Sharing of Information

We do **not** sell personal information. We may share data with:

• **Service Providers** (e.g., payment processing, shipping, diagnostics) under confidentiality obligations.
• **Legal Authorities** when required by law or to protect rights, safety, and security.
• **Business Partners** only with your explicit consent.

Cookies & Similar Technologies

We may use cookies to enable site functionality, remember preferences, and analyze usage. You can control cookies through your browser settings; disabling cookies may affect features.

Data Security

We implement physical, technical, and organizational safeguards including encrypted transmissions (SSL/TLS), access controls, least‑privilege practices, staff training, and regular updates.

Data Retention

We retain personal information only as long as necessary for the purposes described above and to comply with legal requirements.

Your Rights

You may request access to, correction of, or deletion of your personal information and may opt‑out of marketing at any time by contacting **sales@rayscustomcomputers.com**.

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

International Transfers

If data is processed outside your jurisdiction, we will protect it using appropriate safeguards consistent with applicable law.

Changes to this Policy

We may update this Privacy Policy. The “Last updated” date above reflects the current version.

Contact

Questions? Email **sales@rayscustomcomputers.com** or visit **https://rayscustomcomputers.net/rcc-privacy-request-form.html**.

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SMS / Text Messaging

When you opt in to receive text messages from Ray's Custom Computers, we collect and use your mobile phone number solely to deliver the messages you requested. The following terms apply to our SMS program:

• Consent: By providing your phone number and checking the SMS consent box on our website or signing our in-store opt-in form, you expressly consent to receive recurring automated text messages from Ray's Custom Computers. Consent is never a condition of purchase or service.
• Message Types: Messages may include repair status updates, appointment reminders, service notifications, and promotional offers.
• Message Frequency: Message frequency varies based on your service activity and promotions. You may receive up to 4 messages per month.
• Rates: Message and data rates may apply depending on your mobile carrier and plan.
• Opt-Out: Reply STOP at any time to unsubscribe. You will receive one confirmation message and no further texts will be sent. To re-subscribe, reply START.
• Help: Reply HELP for assistance, or contact us at (931) 557-6104 or sales@rayscustomcomputers.com.
• No Sharing: We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes. Phone numbers are shared only with our SMS service provider (Twilio) under a confidentiality agreement solely for message delivery.
• Carriers: Supported carriers include AT&T, T-Mobile, Verizon, and most major US carriers. Carrier liability is not assumed for delayed or undelivered messages.
• Data Retention: Mobile numbers collected for SMS are retained only as long as you remain opted in. Upon receipt of a STOP request, your number is removed from active messaging lists.

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Supplemental Notice for California Residents (CCPA/CPRA)

This section applies to California residents and supplements our Privacy Policy.

### Categories of Personal Information Collected

• Identifiers (e.g., name, email, phone); commercial information (e.g., services purchased); internet/technical activity (e.g., IP, device data); inferences from the foregoing.

### Sources of Personal Information

Directly from you (forms, service requests), automatically from your device (cookies/logs), and from service providers assisting our operations.

### Business or Commercial Purposes

Operating, supporting, improving, and securing our services; communicating with you; fraud prevention; legal compliance.

### Disclosure of Personal Information

We disclose personal information to service providers for business purposes under written contracts. We do **not** sell personal information. We do not share personal information for cross‑context behavioral advertising unless you consent; if we do in the future, we will provide a “Do Not Sell or Share My Personal Information” mechanism.

### Your CCPA/CPRA Rights

• **Right to Know/Access** the categories and specific pieces of personal information we collected about you.
• **Right to Delete** personal information subject to certain exceptions.
• **Right to Correct** inaccurate personal information.
• **Right to Opt‑Out of Sale/Share** of personal information.
• **Right to Limit Use and Disclosure of Sensitive Personal Information** if applicable.
• **Right to Non‑Discrimination** for exercising your rights.

### Exercising Your Rights

Submit a request to **sales@rayscustomcomputers.com** with “CCPA/CPRA Request” in the subject line. We will verify your identity as required by law. You may use an authorized agent with valid authorization.